COVID-19 Updates

April 10, 2020 – Office is closed to walk-in traffic

Covid 19 office is closed

April 1, 2020 – We’ve Got This! 

John Klatt, President/CEO Lakeland Communications:

Lakeland Communications just completed a decade long renovation of our landlines and built a network with tremendous capacity and dedicated fiber to handle all of your broadband needs during the COVID 19 pandemic.  It is important to understand as a customer that there is much more to the behind the scenes story of what you’re buying in your monthly subscription prices. Lakeland built a network that has more than a simple connection via a single fiber to your premise. One component for example is our fiber optic ringed network to heal if cut or failures of one piece of electronic equipment, the redundant equipment takes up the load with this design and redundancy of equipment. Many things we do in our line of work is done twice to provide the goal of uninterrupted back up networks. We can handle today’s needs while also making sure it is ready for the demands of the future.  We continue to monitor usage on our network and stay ahead of customer demands long before they become service affecting or a “bottleneck” in data through put per se.  Our staff is committed to making 100% certain that what we offer is what you get, nothing less! Integrity to the customer is very important for our Lakeland customers and valued by our staff.  Also, to note or ease your mind on quality and integrity that your wireless cellular carrier entrusts us or this same network to handle major traffic and is hauled out of our area, albeit by our fiber optic landlines as well. Wireless needs landline wires or rather fiber optic lines!


March 27, 2020 – Network Reassurance

John Klatt checks in to comment on the performance of Lakeland Communications network and the increase in internet usage due to COVID-19.

(3/17/20) WiFi Hotspots

For those that need Internet availability during this COVID-19 impacting period, Lakeland Communications will have complimentary WiFi hotspots available at both Lakeland, Milltown and Luck Office parking lots. You can find the WiFi network with the name of Lakeland_Open in the parking lot area just to the west of the Luck office located at 28 West Ave and also in the upper parking lot area of our Corporate Office located at 825 Innovation Ave, in Milltown WI. Keep in mind this is an open WiFi network and you will not need a WiFI password to use the service.

Lakeland is committed to the FCC national pledge as follows during these difficult times of COVID-19.

(3/15/20)  Lakeland Communications is actively monitoring the spread of COVID-19 and conditions from federal, state, and local health and safety officials. The health of the communities we serve is our top priority as we continue to assess impacts to our employees, customers, and suppliers.

Lakeland’s Network is a new state of the art Fiber optic infrastructure of communications network built with redundancy to help limit disruptions in service. As always, we are committed to providing high reliable and robust service to both business and residential customers during the COVID-19 outbreak and the potential disruption COVID-19 may cause. Lakeland is anticipating increased usage demands and be assured that we can meet your needs as we are equipped to meet our areas growing or changing requirements. We endeavor to be fully staffed to address isolated incidents should they arise. If you would like to utilize our drop box for payments to maintain social distancing feel free to do so. We also are committing to a FCC national pledge as follows during these difficult times of Covid 19:

The Keep Americans Connected Pledge

Given the coronavirus pandemic and its impact on American society, Lakeland Communications pledges for the next 60 days to:

(1) Not terminate service to any residential or small business customers because of their inability to pay their bills due to disruptions caused by the Coronavirus pandemic;

(2) Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and

(3) Open its Wi-Fi hotspots to any American who needs them. (With social distancing) i.e. via a vehicle in a parking lot.