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Lakeland Communications

Customer Internet Agreement Doc -old

Customer Internet Agreement



Individuals applying for internet service must be at least 18 years of age and applying for service in his or her name. Unless the customer requests a specific activation date, all accounts will be activated per Lakeland’s schedule. Billing for the account starts on the activation date. The initial activation charge does not include any wiring, jacks, labor, ethernet cables or miscellaneous equipment. Any technical assistance at the customer premise after the initial activation is subject to regular Lakeland Communication’s tariffed charges.


Lakeland provides service 24/7, but the service is provided “as is”. Lakeland services may be interrupted for several reasons, including but not limited to malfunctions, maintenance, and improvement or as required to protect network resources in the event of malfunctions or misuse. Advance notification of any such interruption of service may not be provided. In case of an unexpected outage, Lakeland will work to correct the problem as soon as possible. In no event, will Lakeland be responsible or liable for damages or loss of profits due to use or the  inability to use Lakeland’s services. I agree that any outage of the system will only be refunded if that outage is for a period of more than 24 consecutive hours. The refund would be calculated on a percentage of the monthly package fee for the number of days out of service. Certain Internet content may contain language or pictures which some individuals may find offensive, inflammatory or of an adult nature. Lakeland does not endorse such materials and disclaims any and all liability for their content.


Permanent Disconnects are performed when requested by the customer. Once a permanent disconnect is performed the account will not be reactivated. If the customer wants service at a later date, a new account will be established, and the set-up charge will apply.

NOTE: Previous usernames may not be available. Payment of service is due the 15th of each month. The service is billed one month in advance. Non-payment of service will result in the disconnection of service.


Acceptable Use: You may use your account for communications, research, public relations, education and entertainment. This statement describes certain uses, which are consistent with the purposes of the internet. It is not intended to exhaustively list all such possible uses or abuses. We expect our subscribers to respect the culture and civility of communications and discourse on or through the internet. We expect our subscribers to maintain respect for privacy, legal issues and courtesy to other internet users and network resources.

Ethical Guidelines

We expect you to:
♦ Obey all federal and state laws regarding your use of the internet and information obtained or transmitted through the internet.
♦ Respect the ownership of information including copyright and license agreements
♦ Be courteous in your use of the internet and network resources

Legal Issues

You may NOT use your account:
♦ For any purpose which violates US federal or State Laws
♦ To interfere with or disrupt network users, services or equipment including distributing unsolicited advertising, propagating computer worms or viruses and using the network to make unauthorized entry to other computational, information or communications devices or resources. It is illegal to attempt to access the computer systems of individuals or organizations without authorization. Such attempts are subject to service termination and prosecution. Such behavior is not condoned by Lakeland. Individuals are encouraged to utilize hardware/software security measures as appropriate.
♦ To transmit threatening, obscene or harassing materials
♦ It is prohibited to resell any of Lakeland bandwidth without exception as a gaming, web or email server behind our connection.

Network Integrity of Efficiency

You may NOT use your account:
♦ In a manner that precludes or significantly hampers its use by others
♦ To send messages likely to result in the loss of recipients’ work or systems
♦ To intentionally develop programs that harasses other users or infiltrates a computer or computing system and/or damage or alter the
software components of a computer or computing system.


I agree to hold, Lakeland Communications, it’s officers, agents and any of its members harmless from any liability
arising from direct, special, indirect or consequential damages including but not limited to any lost profits, loss of opportunity or any other
loss which may result from the use of, misuse of or lack of availability of Lakeland Communications, access or
Lakeland Communications facilities.

My signature at the end of this document constitutes my agreement. This agreement is subject to change at any time. Continued use after such notification will represent your acceptance of any changes.



Birth Date:

Birth Date: 



Birth Date:  


Address:   City:  

Billing Address:   City:  

Contact Number:

Account Password:  

Email Address:

Broadband Package:

Activation of Service: $49,99 - Includes activation of PED and signal of NID:

Smart Support: Your Broadband Experience Solution:: DSL Modem/Router Combo Lease (Recommended): :  

If a service call is required after activation of working service, a dispatch fee along with professional tech service & materials fee will be charged if the problem is determined to be the customers: Home visit/consultation billed at a $50.00 dispatch fee plus $80.00 per hour professional tech service & materials. I understand these charges: 

 Initial: Date

The package fee is billed one month in advance. Modem, activation, package fee and any labor may be due before service is installed. Speeds listed are not guaranteed. We highly recommend that the customer use a surge protector on all electronic devices to protect against power surges and lightning. Lakeland will not warranty a device (such as a modem, router etc.) that has been hit by lightning unless warranty is purchased per device. You may otherwise be able to pursue coverage of the device with the manufacturer of the surge protection that you were using at the time the damage occurred. Any work, wiring or maintenance done at the customer premise will be billed at: $80.00 per hour, material and wiring charges, along with a $50.00 dispatch fee. Pricing may increase with programming fees.


I have read and I understand all of the above.



Leave this empty:

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Signed by Lakeland Communications
Signed On: May 11, 2020

Lakeland Communications
Signature Certificate
Document name: Customer Internet Agreement Doc -old
lock iconUnique Document ID: 34db9709ff344372c18ed6625faa378320622301
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March 21, 2019 3:53 pm CSTCustomer Internet Agreement Doc -old Uploaded by Claudine Communications - IP