Lakeland Communications

Customer Internet Agreement - old

Customer Internet Agreement

What residential services are you requesting?:

Applicant::   Applicant Birth Date:: 01-01-1970 

Applicant Email Address::   Applicant Phone: :  

Customer Verification Password::   

Are you working with a Lakeland Representative? If yes, please select the individual::

Will You have a Co-Applicant?:  

Co-Applicant::   Co-Applicant Birth Date::  

Co-Applicant Phone: :   Co-Applicant Email Address::  

Service Address::   City::   State::   Postal Code: :  

Is your Billing Address the same Service Address?:

Billing Address: :   Billing City: :   Billing State: :   Billing Postal Code: :  

Internet Prepayment (Activation of Service: $49.99 plus first month) (We will call you to collect the prepayment once we receive your application.)

Broadband Internet Packages Available:

We will notify you via email or phone regarding Fiber, Cable or DSL availability. (This depends on your service address at the time of installation.):

Smart Support: Included on the 25/10 internet package and above:

Optional Add Ons:

Wi-Fi Password:

Are you interested in the following::

Paperless Billing Email:  


Individuals applying for internet service must be at least 18 years of age and applying for service in his or her name. Unless the customer requests a specific activation date, all accounts will be activated per Lakeland’s schedule. Billing for the account starts on the activation date. The initial activation charge does not include any wiring, jacks, labor, ethernet cables or miscellaneous equipment. Any technical assistance at the customer premise after the initial activation is subject to regular Lakeland Communication’s tariffed charges.


Lakeland provides service 24/7, but the service is provided “as is”. Lakeland services may be interrupted for several reasons, including but not limited to malfunctions, maintenance, and improvement or as required to protect network resources in the event of malfunctions or misuse. Advance notification of any such interruption of service may not be provided. In case of an unexpected outage, Lakeland will work to correct the problem as soon as possible. In no event, will Lakeland be responsible or liable for damages or loss of profits due to use or the  inability to use Lakeland’s services. I agree that any outage of the system will only be refunded if that outage is for a period of more than 24 consecutive hours. The refund would be calculated on a percentage of the monthly package fee for the number of days out of service. Certain Internet content may contain language or pictures which some individuals may find offensive, inflammatory or of an adult nature. Lakeland does not endorse such materials and disclaims any and all liability for their content.


Permanent Disconnects are performed when requested by the customer. Once a permanent disconnect is performed the account will not be reactivated. If the customer wants service at a later date, a new account will be established, and the set-up charge will apply.

NOTE: Previous usernames may not be available. Payment of service is due the 15th of each month. The service is billed one month in advance. Non-payment of service will result in the disconnection of service.


Acceptable Use: You may use your account for communications, research, public relations, education and entertainment. This statement describes certain uses, which are consistent with the purposes of the internet. It is not intended to exhaustively list all such possible uses or abuses. We expect our subscribers to respect the culture and civility of communications and discourse on or through the internet. We expect our subscribers to maintain respect for privacy, legal issues and courtesy to other internet users and network resources.

Ethical Guidelines

We expect you to:
♦ Obey all federal and state laws regarding your use of the internet and information obtained or transmitted through the internet.
♦ Respect the ownership of information including copyright and license agreements
♦ Be courteous in your use of the internet and network resources

Legal Issues

You may NOT use your account:
♦ For any purpose which violates US federal or State Laws
♦ To interfere with or disrupt network users, services or equipment including distributing unsolicited advertising, propagating computer worms or viruses and using the network to make unauthorized entry to other computational, information or communications devices or resources. It is illegal to attempt to access the computer systems of individuals or organizations without authorization. Such attempts are subject to service termination and prosecution. Such behavior is not condoned by Lakeland. Individuals are encouraged to utilize hardware/software security measures as appropriate.
♦ To transmit threatening, obscene or harassing materials
♦ It is prohibited to resell any of Lakeland bandwidth without exception as a gaming, web or email server behind our connection.

Network Integrity of Efficiency

You may NOT use your account:
♦ In a manner that precludes or significantly hampers its use by others
♦ To send messages likely to result in the loss of recipients’ work or systems
♦ To intentionally develop programs that harasses other users or infiltrates a computer or computing system and/or damage or alter the
software components of a computer or computing system.


I agree to hold, Lakeland Communications, it’s officers, agents and any of its members harmless from any liability arising from direct, special, indirect or consequential damages including but not limited to any lost profits, loss of opportunity or any other loss which may result from the use of, misuse of or lack of availability of Lakeland Communications, access or Lakeland Communications facilities.

My signature at the end of this document constitutes my agreement. This agreement is subject to change at any time. Continued use after such notification will represent your acceptance of any changes.



If a service call is required after activation of working service, a dispatch fee along with professional tech service & materials fee will be charged if the problem is determined to be the customers: Home visit/consultation billed at a $50.00 dispatch fee plus $80.00 per hour professional tech service & materials. I understand these charges: 

 Initial:    Date: 

The package fee is billed one month in advance. Modem, activation, package fee and any labor may be due before service is installed. Speeds listed are not guaranteed. We highly recommend that the customer use a surge protector on all electronic devices to protect against power surges and lightning. Lakeland will not warranty a device (such as a modem, router etc.) that has been hit by lightning unless warranty is purchased per device. You may otherwise be able to pursue coverage of the device with the manufacturer of the surge protection that you were using at the time the damage occurred. Any work, wiring or maintenance done at the customer premise will be billed at: $80.00 per hour, material and wiring charges, along with a $50.00 dispatch fee. Pricing may increase with programming fees.



The following consumer rights for Pay Per Call 900 service are provided under the Federal Telephone Disclosure and Dispute Resolution Act. For billing error claims regarding 900 service charges: Call the number on your bill listed with the 900 charges within 60 days of receiving the bill. Oral notification is sufficient to begin a billing review. Payment of disputed 900 service charges is not required during the review period. Written acknowledgment of your dispute must be provided to you within 40 days of receiving your notice if: The error has not been corrected or the billing review is not completed. The billing review must be completed within 90 days and, an explanation must be provided to you if the bill was correct or the error must be corrected. If the bill was found to be correct: You have the right to request a written explanation. You should receive a written notice of the amount you owe and the payment due date. If you fail to pay the amount that you owed, you may be reported as a delinquent, but, the name and address of any party to which you were reported delinquency must be provided to you. If you do not agree with the explanation and if you so give notice before the payment due date, any delinquent report must state that you still dispute the charges. Any party receiving the delinquent report must also be advised in writing when the matter is settled. If the above rules are not followed, the first $50 for each 900 service charge in question cannot be collected even if your bill was correct. Collection of unpaid 900 charges may be pursued by the Inter-exchange Carrier or Information Provider through an independent collection action. Non-payment of 900 service charges or charges for similar types of service will not result in disconnection of your local or long distance service. However, access to 900 numbers may be blocked for non-payment of legitimate charges. You should not be billed for 900 services that are not offered in compliance with federal laws and regulations. You may obtain blocking of 900 services at no charge by calling your local telephone customer service center at 715-825-2171 or 715-472-2101.


In 2003, the Do-Not-Call Act was signed into law. This legislation allowed for the establishment and enforcement of a national Do-Not-Call Registry giving consumers a choice regarding telemarketing calls. If your number is listed on the registry, all commercial telemarketers, except for businesses with whom you have an existing relationship or certain non-profit and political organizations, are not allowed to call you. Consumers may register their residential telephone number, including wireless numbers, on the national Do-Not-Call Registry by telephone or by Internet at no cost. You can register on-line for the national Do-NotCall Registry via the internet at . Inclusion of your telephone number on the national DoNot-Call Registry will be effective 31 days after registration. Your number will remain on the registry permanently. You are allowed to remove your number from the registry at any time. If you continue to receive telemarketing sales calls or robocalls, you can file a complaint by visiting , or by calling 1888-382-1222 (TTY 1-866-290-4236).


If you are engaged in making telephone solicitations, you should be aware of the requirements of the national Do-Not-Call rules and regulations. The relevant federal do-not-call rules are set forth in 47.C.F.R. s. 64.1200 and 16 C.F.R. Part 310, respectively. This notification is being provided as a reminder of your obligations under the above federal do-not-call rules. For additional information, you may contact the Federal Communications Commission at 1-888-225-5322, on the Internet at or via email to


“In accordance with Federal law and U.S. Department of Agriculture policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, religion, age, disability (Not all prohibited bases apply to all programs.)

To file a complaint of discrimination, write USDA, Director, Office of Civil Rights, Room 326-W, Whitten Building, 1400 Independence Avenue, SW, Washington, DC 20250-9410, or call (202) 720-5964 (voice or TDD). USDA is an equal opportunity provider and employer.”


Universal Service Fund low-income lifeline program is available to recipients of Food Stamps, Medicaid, SSI, Veteran’s Pension Benefits, Badger Care, Wisconsin Works (W2), Tribal Lands or the Wisconsin Homestead Tax Credit. Consumers must be active clients in the applicable state databases. The local telephone company has established an agreement with the Wisconsin Department of Workforce Development (DWD) that allows them to verify eligibility through DWD. The Public Service Commission has established an agreement with the Wisconsin Department of Revenue that allows DOR, with signed release from the customer, to provide a telephone company with verification of eligibility through receipt of the Wisconsin Homestead Tax Credit. A consumer may also be eligible for Lifeline assistance if that consumer’s income is below 135% of the Federal Poverty Level. The USF Lifeline Program is not available to customers who are dependents for federal income tax purposes unless the customer is more than 60 years of age. With recent Federal Communications Commission (FCC) reforms, the Lifeline program has been streamlined, and eligible customers are now limited to one wireline or wireless phone or Broadband Internet Access Service (BIAS) per qualified household.


Lifeline provides a reduced monthly rate for telephone and BIAS service (subject to speed tier minimums). Local telephone companies must meet certain requirements before they can offer this program. Contact with a local telephone company will have to be made to verify the availability of this program in a particular area of the State. For those telephone companies who meet the requirements, funding is available for monthly telephone and BIAS charges. Tribal Land customers may also be eligible for link-up discounts. If you have questions in regards to the above mentioned program, please contact our office at 715825-2171 or 715-472-2101.


It is Lakeland Communication’s responsibility under federal law to protect the confidentiality of your Customer Proprietary Network Information (CPNI). CPNI is any information that is not publicly available and includes the type of phone service you receive from Lakeland Communications, number of lines, amount of usage and calling detail. As a customer, you have the right at any time to restrict the use of CPNI for marketing purposes. If you choose not to permit us to disclose your CPNI with Lakeland Communications and our affiliates, you may opt-out of receiving such information. The services you are currently receiving will not be affected if you optout, however, restricting CPNI may make you ineligible to receive information from Lakeland Communications and our affiliates about new products and services, packaged offerings and various promotions. If you DO NOT want us to share your CPNI with Lakeland Communications and our affiliates you can call our business office at 715-825-2171 or 715-472-2101 within thirty (30) days. Once you opt-out you will remain on this list until you request otherwise.


Lakeland is designated as an Eligible Telecommunications Carrier by meeting the guidelines of the Federal Communications Commission and the Wisconsin Public Utilities Commission. Basic Telephone from Lakeland includes: Single party service including unlimited local calling minutes; touch-tone service; voice grade access to the public switched network; access to emergency services (including 911 and enhanced 911); access to operator assistance; inter-exchange carriers and directory assistance. Low income individuals may be eligible for Lifeline and Tribal Lands for Lifeline and Link-up telephone assistance programs, which provide discounts from these basic rates. Also available to Lifeline customers, as well as all of our customers, is toll blocking which lets customers block outgoing long distance calls free of charge. If you have any questions please contact Lakeland at 715-825-2171 or 715-472-2101 or you may stop at our business office: Lakeland Communications, 825 Innovations Ave., P.O. Box 40 Milltown, WI or 28 1st. Ave. W. Luck, WI.

I have read and I understand all of the above.



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Signed by Lakeland Communications
Signed On: May 11, 2020

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Document name: Customer Internet Agreement - old
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May 20, 2019 10:43 am CSTCustomer Internet Agreement - old Uploaded by Claudine Communications - IP