STEP ONE

1. Preliminary fiber routes and design are Land is researched for correct easements
2. Customer is contacted for mainline fiber easement
3. Customer visited with about the direction and placement of fiber if on their premise.
4. The main fiber line is constructed down miles and miles of roads and highways.  This in itself is     a several year project. On a good day about 1 mile of fiber is put in the ground.

STEP TWO

1. The mainline fiber is now in the ground so it is on to Step 2!
2. Customers are now contacted about placement of drops along with an onsite visit to go over concerns.
3. Easements are signed and notarized. In some cases this is done in Step 1.
4. Diggers Hotline is called and property is flagged.
5. Construction crew plows to the outside of the premise.
6. Fiber is coiled is put the hand hole by the road and brought into  the new box on the side of the home.

STEP THREE

1. Once and area is towards completion, splicing crews report.
2. Each coiled end at both the hand hole and your home is spliced.
3. Fiber is glass strands and every single strand in a cable of fiber needs to be spliced together. Once an area is spliced testing begins.  Any unsatisfactory test results are sent back to the splicing group to be re-spliced and retested.  Once testing results meet Lakeland’s standards addresses are turned over for scheduling.
4. Customer is called and an appointment is scheduled.
5. A Lakeland technician arrives at your home and connects the ONT/Gigacenter to the fiber.
6. A battery is installed along with the Gigacenter. Depending on the services the customer uses, ethernet and video connections are completed.
7. Wifi is turned on and devices are connected and named.
8. The technician now takes his time to educate the customer on the fiber connection; talks about Lakeland’s Smart Support, managed wifi and answers any questions or concerns.

STEP FOUR

CONGRATULATIONS!

Fiber Connectivity is complete to your home.

As you can tell from steps 1-3 this has not been an easy or quick process. Going from Step 1 to Step 4 can take anywhere from 2 to 4 years as construction, splicing and connection happens.

Thousands of customers are being cutover to fiber optics in stages to allow for all of the steps needed in the process.

We thank you for the patience you have had and we look forward to you experiencing fiber connectivity at your home.

Good for the LOCAL Economy

Lakeland provides a positive impact on local economic development and improved quality of life by bringing virtually unlimited bandwidth to the community. Fiber Optics can best handle the data intensive operations of information technology, advanced manufacturing, healthcare, finance and other sections of business.

Unlimited Capacity

Lakeland provides unlimited capacity for carrying large files, a cutting edge gaming experience, and digital TV with high definition.  With Fiber to the Home, you experience better picture quality, better sound quality, faster Internet Speeds and a better reliable service.

Connects You Globally

Fiber to the Home allows people to stay connected to the global economy no matter where we live. Fiber will also increase on-line learning opportunities while enhancing the learning experience, giving everyone easy access to courses from the best trainers, colleges and instructors from around the world.

FIBER BATTERY BACKUP FOR TELEPHONE SERVICE ONLY

Many of today’s advanced home phone services require backup battery power to continue functioning during a power outage. To avoid a disruption of home voice service during an outage – and to maintain the ability to connect to 911 emergency services — we at Lakeland Communications offer you the option of purchasing backup power for your home phones.

What Your Battery Can – and Can’t – Do for You Lakeland backup batteries allow you to continue to use your home voice services during a power outage. Without a backup battery or alternate backup source such as a generator, customers will not be able to make any calls, including emergency calls to 911. The only way to maintain the ability to use your phone is by using some form of backup power. Our backup battery does not provide power to any services other than voice. Home security systems, medical monitoring devices and other equipment will not run on a home phone backup battery.

Purchase and Replacement Options

If you are concerned about being able to contact 911 emergency services during a power outage, a backup battery may be a good option for you. You can purchase a backup battery directly through Lakeland Communications. If you have any questions or simply want to purchase a backup battery through us, please call 715-825-2171, visit our website at www.lakeland.ws. If you decide to get a battery and do not feel comfortable installing your own battery, please call us to make an appointment, and we would be happy to assist you. However, please note that there will be a charge for the equipment and installation of the service.  You can purchase the backup battery from Lakeland Communications for approximately $100.

You can also purchase a backup battery through many of your local retailers or on-line. Be sure to purchase the battery model that matches the type of equipment that you have. The type of equipment that you have is a NID TM502G. The type of battery that you need is an 8 Hour Backup Battery. Expected Backup Power Duration Backup batteries are expected to last at least 8 hours on standby power. The backup battery should give you 6 hours of talk time. If you feel that is not enough time, you may extend your standby power by purchasing a 24 hour battery or additional 8 hour batteries.

Instructions for Proper Care and Use of Your Battery

Please follow the detailed instructions included with your battery for proper use, storage and care of your battery to ensure that it will function as needed during a power outage. If you do not store your battery correctly, it may shorten its useful life. Environmental factors such as temperature can shorten your battery’s useful life. We recommend that you store your battery above 41°F and below 104°F. These batteries are not rechargeable. They will not last forever and should be replaced every 1 to 2 years, or when your device starts to make a loud beeping sound. That sound means that the battery is depleted, and must be replaced. See the instructions above for purchase and replacement options. You should also periodically, as described in the instructions included with your battery, remove and test your battery to verify both the operation of the backup battery and its condition. You are responsible for your battery and replacement.