EASY-PAY Is used to pay your bill each Month. This is the fast easy way to pay your bill. Each month an automatic debit is applied to your bank for payment. CALL WAITING Informs you that another party is trying to contact you while you are engaged in a telephone conversation. You can answer the incoming call and talk privately without losing the original party. You can also alternate between parties. Activation Code: Depress: switch hook CANCEL CALL WAITING Allows you with a special code to shut off call waiting for one call. Activation Code: *70 CALL FORWARDING Allows you to forward calls from your phone to another number. Activation Code: *72, De-Activation Code: *73 PREFERRED CALL FORWARDING Allows you to create a list of phone numbers that are to be forwarded when they call you. All other calls will ring your phone in the normal fashion. Activation Code: *63 CALL FORWARDING BUSY LINE Allows you to be on the phone when there is an incoming call it will be forwarded to a different number. Activation Code: *90, De-Activation Code: *91 CALL FORWARD NO ANSWER After a set number of rings the call will be forwarded to a different number. Activation Code: *92, DeActivation Code: *93 REMOTE ACTIVATION OF CALL FORWARDING Allows you to call with an access code to activate and deactivate call forwarding. 3-WAY CALLING Allows you to talk with two parties at the same time. Depress switch hook, call third party, depress switch hook again. DIAL 8 Allows you to have 8 numbers preprogrammed on your telephone line. SPEED DIAL 30 Allows you to have 30 numbers preprogrammed on your telephone line. DO NOT DISTURB Do not disturb will eliminate any ringing at your home, unless a PIN access number is dialed. Activation Code: *78; De-Activation Code: *79 CALL HOLD Allows you to put a call on hold. WARM LINE If you take your phone off the hook it will automatically call a preprogrammed number after a set amount of time. This is good for individuals that may have an emergency but are unable to dial a phone. PERSONAL RING/TEEN LINE Allows you to have a separate number that rings in on your current line. This can be very helpful if you have someone in your household that receives allot of calls. CALL RETURN Allows you to dial a code and have a call automatically returned to the last party who called or attempted to call you. Activation Code: *69 PRIORITY RINGING Allows you to program your telephone line to ring with a special ringing pattern whenever you are called from a select list of phone numbers. CALL TRANSFER You have to have 3-Way calling to access call transfer. Call transfer will allow you to transfer a call to a third party. Activation Code: Depress switch hook, *, and hang up VOICE/DATA PROTECTION This will stop any interruption during a phone/data conversation. CODE RESTRICTION Allows you to restrict any number from being called from your home. CALLER ID Caller ID lets you see the calling party's phone number before you have answered the phone. A special display device is required for Caller ID. CALLER ID BLOCKING Prevents your phone number from being made available to the party you are calling for the duration of one call. Activation Code: *67 CALL SCREENING Allows you to create a list of phone numbers from which you do not wish to receive calls. Callers on your list are informed that you are not receiving calls at this time Activation Code: *60 and follow instructions. SPECIAL CALL ACCEPTANCE Allows you to screen incoming calls by creating a list of phone numbers from which you are willing to accept calls. Calls which are not on your list are sent to an announcement that tells them you are not receiving calls at this time. Activation Code: *64 CALL TRACE Allows you to automatically request a trace of an obscene, threatening or harassing call. After receiving the call, you simply dial a special code to have the calling party's phone number printed at the telephone company. Activation Code: *57 VOICE MAIL RESIDENTIAL BASIC Voice Mail will take all of your messages for you, while you are on the phone, or if you can not make it to the phone. There is no special equipment to install, and you do not have to worry about power outage. Basic Service will hold 20 messages for you and allows you a 30 second greeting with a maximum message length of 2 minutes per message. VOICE MAIL RESIDENTIAL ENHANCED Enhanced Service will hold 40 messages for you and allows you a 60 second greeting with a maximum message length of 3 minutes per message. VOICE MAIL BUSINESS BASIC Basic Business Voice Mail will hold 30 messages for you and allows you a 30 second greeting with a maximum message length of 2 minutes per message.');">Voice Mail Business Basic VOICE MAIL BUSINESS ENHANCED Enhanced Business Voice Mail Service will hold 40 messages for you and allows you a 60 second greeting with a maximum message length of 3 minutes per message. VOICE MAIL NONSUBSCRIBER Basic Voice Mail Service will hold 20 messages for you and allows you a 30 second greeting with a maximum message length of 2 minutes per message. Enhanced service will hold 40 messages, with a 60 second greeting, and a message length of 3 minutes. Our non-subscriber service is for customers from out of the area that would like voice mail. 900 CALL BLOCKING Is used to block all access to 900 number calls. 900 calls are normally calls that can incur very high long distance charges. COLLECT CALL BLOCKING Is used to block all collect calls coming into your residence or business. 3rd PARTY CALL BLOCKING Is used to block all calls that would be billed to your number from another location. LONG DISTANCE BLOCKING Will block your telephone from calling any long distance. You would not be able to place any call beginning with a O or 1. LONG DISTANCE BLOCKING W/PIN Will block your telephone from calling any long distance without including a special code for dialing out. EXTENDED COMMUNITY CALLING ONLY You may have your long distance blocked, but have access to any extended community calling areas. These areas for each exchange are listed with the exchanges/rates, under products

FAQs - Lakeland Communications

Q: Business Phone Questions

What is included with Lakeland Business Phone? How does Lakeland Business Phone differ from my home phone service? Can I keep my business phone numbers or do I need to get new numbers? Is Lakeland Business compatible with answering machines, fax machines, alarm systems, etc.? How will I be billed? What kind of taxes will I be charged? Is International Dialing available? What is the maximum number of lines I can buy? Can I keep my current toll-free number? Will I be able to use 911 and Enhanced 911 (e911)? If there is a loss of electrical power to my business, will my phone service be lost too? How is Lakeland Business Phone different than Internet phone service? Will I still be listed in the telephone book? Do I have to take other Lakeland Business services in order to get Business Phone? Is there a cost to switch to Lakeland Business Phone?

Q: Business Internet Questions

Do I need a static IP address? Does Lakeland Business have static IP addresses available to business customers? What do I need to know about setting up Lakeland Businesses’ static IP service? Is there a difference between residential and business service from Lakeland? Will my installation take long? Does Lakeland guarantee the Lakeland Business Internet speed? What is the process to upgrade my Lakeland Business Internet speed? Is my Lakeland Business Internet connection shared? Do all service providers deliver the same high performance Internet access? How does Lakeland Business technology differ from the technology that my local telephone company uses to offer DSL service?

Q: Why is my internet slow after we got fiber installed?

With fiber we install the first piece of equipment for free, a Gigacenter, and it is installed usually in a utility closet. If you are having issues with your internet reaching different parts of the house we recommend to have an access point installed.

Q: Why is my internet so slow?

There are many reasons your internet could be slow. You may be using more bandwidth than what you are paying for, you could have too many devices hooked up to your internet, there could be someone streaming and using up all of your bandwidth or the problem could be that your wi-fi signal isn’t getting to all parts of your house. We recommend calling into our office and we can look into this for you.

Q: What is a Gigacenter/Gigahub and what is the difference between the two?

A Gigacenter is the black box that our techs installed in your home once you get Fiber. A Gigacenter is what all three services come out of. It is an ONT (Optical Network Terminal that also provides Wi-Fi. The Gigahub is also a black box but it has to have a Gigacenter in front of it or a cable modem. It is used by being bridged by ethernet from a Gigacenter or a cable modem. It is basically a wireless router/extender.

Q: Can I turn my phone, internet and video service off during the winter months when I go south?

Just give us a call and we will be happy to get this done for you. If you happen to be leasing any of our equipment however, we will need to continue to charge you for the lease amount. We do have our R & R Plan available for Rest and Relaxation! This is great so you do not have to worry about turning your service off or on.

Q: Why should my wireless be secured?

This protects you from someone else stealing your internet service.

Q: How far can my wireless in the home go? Can I have it out in an outer building?

You should be able to get wireless in your home without any problems however if it is large you may need an access point to extend the signal. If you would like service to an outer building you would need to get an access point.

Q: Can I get faster Internet?

Yes, we have several options available. Just let us know what you would like.