Can I turn my phone, internet and video service off during the winter months when I go south?

Just give us a call and we will be happy to get this done for you. If you happen to be leasing any of our equipment however, we will need to continue to charge you for the lease amount. We do have our R & R Plan available for Rest and Relaxation! This is great so you do not have to worry about turning your service off or on.

Why should my wireless be secured?

This protects you from someone else stealing your internet service.

How far can my wireless in the home go? Can I have it out in an outer building?

You should be able to get wireless in your home without any problems however if it is large you may need an access point to extend the signal. If you would like service to an outer building you would need to get an access point.

Can I get faster Internet?

Yes, we have several options available. Just let us know what you would like.

Why can't I connect to the Internet?

There are a wide variety of reasons that your computer may not connect to the Internet. Here are a few common solutions. Check your password - retype your password, make sure your caps lock is not on. Could not locate modem - it is likely that the modem is damaged or installed incorrectly. Cannot Connect - this problem is usually associated with the computer or modem.

Why doesn't my e-mail work?

If your email is not working, try checking your mail settings. In Outlook Express: Click on Tools Click on Accounts Click on the Mail Tab Click on Properties Check your email address, check spelling carefully Click on the Servers Tab Check your mail servers. Both the incoming and outgoing mail servers should say mail.airstreamcomm.net Check your username and password. Click Apply, then OK, then Close. If this does not help, you may need to delete the mail account and put it back in.

Why is fiber preferred to copper or coaxial cable?

Optical fiber is unique because it can carry a high-bandwidth signal for an enormous distance. The longer the distance the signal travels on copper or coaxial cable, the lower the bandwidth. Fiber networks can also be upgraded by changing the electronics or using different lasers that increase the bandwidth without changing the fiber itself. That’s why fiber networks are said to be “future proof.”

What is fiber optic cable?

Fiber optic cable is a bundle of fiber optic threads made of pure glass each about the diameter of a human hair. Fiber optic cable uses light instead of electricity to carry a digital data signal. Therefore, it is able to transmit information at virtually unlimited speed and capacity (higher bandwidth).

Check these items before calling Support

For any picture issues, please call us at Before calling Lakeland Communications, please make sure your TV is plugged into a working electrical outlet. If you are receiving only channels 2 through 13 this problem can be corrected most of the time by doing a channel scan. On most newer TVs all programming is done with on screen menus. NOTE: Please disconnect power and cable during lightning storms. We will not be responsible for losses. We are not authorized to repair television sets, only cable related problems. There will be a service charge for noncable related service calls.

How do I check my Voice Mail when I’m at home?

Access your voice mailbox by dialing *96 Enter your password Press 1 - Play new messages Press 2 - Save the message and play the next Press 3 - Delete the message and play the next Press 4 - Save the message as new Press 5 - Reply to the message Press 6 - Forward the message to another mailbox Press 7 - Skip backward in the message Press 8 - To pause the message Press 9 - To skip forward in the message

FAQs - Lakeland Communications

Can I turn my phone, internet and video service off during the winter months when I go south?
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Why should my wireless be secured?
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How far can my wireless in the home go? Can I have it out in an outer building?
Read Article
Can I get faster Internet?
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Why can’t I connect to the Internet?
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Why doesn’t my e-mail work?
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Why is fiber preferred to copper or coaxial cable?
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What is fiber optic cable?
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Check these items before calling Support
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How do I check my Voice Mail when I’m at home?
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