FAQs - Lakeland Communications

Q: Who can obtain information regarding my account/bill?

Customer service records, credit information and related confidential personal account information are fully protected. Therefore, only the customers listed on the account are able to inquire, add, change, or delete services on the account.

Q: Will I receive a paper bill?

Yes; however, we do offer the convenience of online billing.

Q: How do I sign up for Lakeland service online?

Visit our website at www.lakeland.ws Enter the Product Offerings tab and then the service(s) you wish to sign up for. There you will find each application for services you want/need.

Q: How/where do I pay my bill?

You may choose to mail or deliver your payment to: 825 Innovation Ave, PO Box 40, Milltown WI 54858. We would like to encourage you to take advantage of our secure online ACH payment options . This allows you to automatically pay your bill directly from your bank account. You could also stop into our office and we could set you up for auto pay directly. Visit us at www.lakeland.ws to sign up.

Q: Why is your service so expensive?

Our services are very comparable with the other companies in our area. We are a rural company and have less subscribers per mile. We have the best network in NW Wisconsin and have put the infrastructure in the ground to help all of our customers receive the services they want, like high speed broadband.

Q: Why didn’t they tell me there would be a charge to come out?

If the problem is on our end there is no charge but if the issue is with customer equipment then it’s a billable charge.

Q: What number do I call for customer service or technical support?

For Customer Service & After Hours Technical Support call: 715-825-2171

Q: What are your business office hours?

Monday – Friday from 8:00am – 4:30pm Technical Support is available 24/7/365