FAQs - Lakeland Communications

Q: How do I check my Voice Mail when I’m away from home?

Access your voice mailbox by dialing 715.825.6245. Enter your password Press 1 - Play new messages Press 2 - Save the message and play the next Press 3 - Delete the message and play the next Press 4 - Save the message as new Press 5 - Reply to the message Press 6 - Forward the message to another mailbox Press 7 - Skip backward in the message Press 8 - To pause the message Press 9 - To skip forward in the message

Q: I don’t get paid until the 28th of each month.

The bill is due the 15th. You will need to call our office each month to make a pay arrangement to avoid interruption in your service.

Q: How do I change my billing address?

Call customer service or email us at info@lakeland.ws with the correct information and date that you would like the information changed.

Q: Why does my first bill seem so high?

We bill one month in advance for service. Your first bill will include the advanced month of service and any prorated charges from the time you started the service. For example, Lakeland services are installed in your home on the 15 th of the month. Your first bill will include charges from the 15 th to the end of the month plus one full month of service for the upcoming month. Your first bill may also include service connection charges.

Q: Who can obtain information regarding my account/bill?

Customer service records, credit information and related confidential personal account information are fully protected. Therefore, only the customers listed on the account are able to inquire, add, change, or delete services on the account.

Q: Will I receive a paper bill?

Yes; however, we do offer the convenience of online billing.

Q: How do I sign up for Lakeland service online?

Visit our website at www.lakeland.ws Enter the Product Offerings tab and then the service(s) you wish to sign up for. There you will find each application for services you want/need.

Q: How/where do I pay my bill?

You may choose to mail or deliver your payment to: 825 Innovation Ave, PO Box 40, Milltown WI 54858. We would like to encourage you to take advantage of our secure online ACH payment options . This allows you to automatically pay your bill directly from your bank account. You could also stop into our office and we could set you up for auto pay directly. Visit us at www.lakeland.ws to sign up.

Q: Why is your service so expensive?

Our services are very comparable with the other companies in our area. We are a rural company and have less subscribers per mile. We have the best network in NW Wisconsin and have put the infrastructure in the ground to help all of our customers receive the services they want, like high speed broadband.

Q: Why didn’t they tell me there would be a charge to come out?

If the problem is on our end there is no charge but if the issue is with customer equipment then it’s a billable charge.