Why is my internet slow after we got fiber installed?

With fiber we install the first piece of equipment for free, a Gigacenter, and it is installed usually in a utility closet. If you are having issues with your internet reaching different parts of the house we recommend to have an access point installed.

By |2018-07-12T19:35:43+00:00July 12th, 2018||Comments Off on Why is my internet slow after we got fiber installed?

Why is my internet so slow?

There are many reasons your internet could be slow. You may be using more bandwidth than what you are paying for, you could have too many devices hooked up to your internet, there could be someone streaming and using up all of your bandwidth or the problem could be that your wi-fi signal isn’t getting [...]

By |2018-07-12T19:35:23+00:00July 12th, 2018||Comments Off on Why is my internet so slow?

What is a Gigacenter/Gigahub and what is the difference between the two?

A Gigacenter is the black box that our techs installed in your home once you get Fiber. A Gigacenter is what all three services come out of. It is an ONT (Optical Network Terminal that also provides Wi-Fi. The Gigahub is also a black box but it has to have a Gigacenter in front of [...]

By |2018-07-12T19:34:59+00:00July 12th, 2018||Comments Off on What is a Gigacenter/Gigahub and what is the difference between the two?

Can I turn my phone, internet and video service off during the winter months when I go south?

Just give us a call and we will be happy to get this done for you. If you happen to be leasing any of our equipment however, we will need to continue to charge you for the lease amount. We do have our R & R Plan available for Rest and Relaxation! This is great [...]

By |2018-07-12T19:34:33+00:00July 12th, 2018||Comments Off on Can I turn my phone, internet and video service off during the winter months when I go south?

Why can’t I connect to the Internet?

There are a wide variety of reasons that your computer may not connect to the Internet. Here are a few common solutions. Check your password - retype your password, make sure your caps lock is not on. Could not locate modem - it is likely that the modem is damaged or installed incorrectly. Cannot Connect [...]

By |2018-07-12T19:32:59+00:00July 12th, 2018||Comments Off on Why can’t I connect to the Internet?

Why doesn’t my e-mail work?

If your email is not working, try checking your mail settings. In Outlook Express: Click on Tools Click on Accounts Click on the Mail Tab Click on Properties Check your email address, check spelling carefully Click on the Servers Tab Check your mail servers. Both the incoming and outgoing mail servers should say mail.airstreamcomm.net Check [...]

By |2018-07-12T19:32:23+00:00July 12th, 2018||Comments Off on Why doesn’t my e-mail work?
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